At KcPrintWorks, each item is made to order and 3D printed after your order is placed. Because products are custom printed for each customer, we generally do not accept returns or exchanges.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery so we can help make it right.
Please include your order number, a brief description of the issue, and clear photos of the item and packaging if applicable.
Return Eligibility
Returns or replacements may be approved if an item is defective, damaged in transit, or incorrect due to an error with your order.
Items must be unused and in the same condition they were received unless the issue is a defect or shipping damage.
Made-to-Order Products
Since our products are 3D printed to order, small layer lines, slight color variation, or minor surface differences can be normal with the 3D printing process. These normal variations are not considered defects as long as the item functions as intended.
Exchanges
We do not guarantee exchanges for made-to-order items, but if there is a problem with your order, contact us and we will review it case by case.
Refunds
If a return or refund is approved, we will let you know the next steps. Refunds are typically issued back to the original payment method after the issue has been reviewed and, when required, the item has been returned.
Shipping Costs
Original shipping costs are generally non-refundable unless the return is due to our error, a defective item, or damage during shipping.
Contact
If you need help with a return, replacement, or order issue, please contact us at contact@kcprintworks.com.